Q Labs MSP AutomationWe automate the business processes that eat your day
Built on Rewst, scoped to a spec, and run by Q Labs — user onboarding and offboarding, PSA and M365 integration, and self-service forms your clients use themselves.
None of it is hard. It's just constant.
User onboarding that touches five systems. Offboarding checklists that get half-finished. Requests like “add an email alias” that take a ticket, a tech, and twenty minutes for two minutes of work. It's exactly the work that should never touch a human twice.
Built on Rewst
We build on Rewst, the automation platform made for MSPs — and we're a Rewst ProServe Gold partner, so you're getting workflows from people Rewst itself certifies to build them.
Run by Q Labs
We automate your internal processes and give your clients self-service forms for routine requests — like adding or removing Office 365 email aliases — so those tickets resolve themselves.
Idea to deployed, in six stages
Backlog
Every workflow starts as an idea — a process you want off your team's plate. No commitment yet, just a captured target.
SOP
We turn the idea into a documented procedure — or start from one you have. If a process can't be written down, it can't be automated.
Scoping
We spell out exactly what gets automated and what doesn't, research the APIs, flag custom integration, and map the workflow as a flowchart you approve.
Building
We build to the approved scope — not to whatever ideas come up along the way. You can follow progress the whole time.
Client Testing
You run the workflow at a couple of your clients while we fix anything that surfaces. Deliberately time-boxed — testing that never ends is how automation projects die.
Deploying
We prepare the forms for each of your clients that needs them and help you publish — to your client portal for self-service, or your docs platform for internal ones.
What we automate most
User Lifecycle Automation
Complete onboarding and offboarding across your systems — accounts, licenses, group memberships, and documentation — plus workstation deployment and user setup, all from a single request.
System Integration
PSA-to-RMM communication, Microsoft 365 and Azure AD automation, and documentation systems that update themselves instead of waiting for a tech to remember.
Client Self-Service Forms
Give your clients forms for routine requests — email aliases, distribution list changes, standard access — that execute automatically and log everything. Fewer tickets for you, faster answers for them.
Take the busywork off your team
Book a discovery call and we'll find the first workflow worth automating.